
📞 AI Voice
✓ 24/7 inbound call answering
✓ Natural voice synthesis
✓ Basic routing & transcription
✓ After-hours coverage
💬 SMS Intelligence
✓ Multi-message intelligence
✓ Auto error recovery
✓ Auto human handoff
✓ Latest LLM natural language
✓ Self-service DND
✓ Timezone-aware messaging
✓ Limited knowledge base
🌐 Web Chat Bot
✓ Branded website widget
✓ AI-powered responses
✓ Lead capture + CRM sync
✓ 24/7 automated engagement
🗃 CRM / Database
✗ CRM identity recognition
✗ Equipment / service history
📊 Usage & Labor
✓ $50/mo usage bundle included
✓ 1 hr/mo support included
✗ SMS outbound campaigns
✗ Omni-channel (IG, FB)
Best for: The perfect starting point for small businesses tired of missing calls. Get 24/7 AI voice, SMS, and web chat coverage from day one — and upgrade anytime as your business grows.
📞 AI Voice
✓ All Essential voice features
✓ Appointment booking by phone
✓ Outbound call campaigns
✓ Real-time call transfer
💬 SMS Intelligence
✓ All Essential SMS features
✓ Proactive follow-ups
✓ Native booking via SMS
✓ Omni-channel (SMS + IG + FB)
✓ Full contact journey awareness
✓ Intelligent, Managed AI logic
✓ Unlimited knowledge base
✓ Objection handling database
✓ Multi-service routing (basic)
🌐 Web Chat Bot
✓ All Essential chat features
✓ Unlimited knowledge base
✓ Appointment booking via chat
✓ Full CRM integration
🗃 CRM / Database
✓CRM identity recognition
✓Name, address & equipment brand
✗ Full service history
✗ Proactive maintenance alerts
📊 Usage & Labor
✓ $100/mo usage bundle included
✓ 2 hrs/mo support included
✓ SMS outbound campaigns
✓ Omni-channel (IG, FB)
Best for: The sweet spot for most local businesses — your AI knows every customer by name and equipment history, books appointments, and runs outbound campaigns that keep your calendar full.
📞 AI Voice
✓ All Professional voice features
✓ Custom voice & persona
✓ Multilingual support
✓ Priority SLA
💬 SMS Intelligence
✓ All Professional SMS features
✓ Full multi-service routing
✓ Custom objection scripts
✓ Advanced journey automation
🌐 Web Chat Bot
✓ All Professional chat features
✓ Custom persona & branding
✓ Multi-location routing
✓ Advanced analytics
🗃 CRM / Database
✓Full VIP service history
✓Warranty status lookup
✓Proactive maintenance alerts
✓ Multi-location / multi-property
📊 Usage & Labor
✓ $200/mo usage bundle included
✓ 3 hrs/mo support included
✓ Dedicated account manager
✓ Quarterly strategy review
Best for: The complete AI revenue engine — proactive maintenance alerts, full service history, multi-location support, and outbound campaigns that bring customers back before they even think to call a competitor. Most clients see the highest return at this level.
Not included in any standard package. Add only what your business needs.
Train the AI on your documents, SOPs, pricing guides, and service menus. The AI becomes a genuine expert on your specific business, not a generic bot. Reduces FAQ call volume 30–40%.
AI qualifies every inbound lead based on budget, urgency, and service type. Hot leads go directly to your sales team. Cold leads enter automated nurture sequences. Your team works only warm leads.
AI reaches out to cold leads (60+ days old) with personalized SMS sequences designed to re-open conversations. Uses job history to personalize outreach. Average 8–15% of cold leads rebook.
Monitors Google and Facebook reviews in real time, drafts on-brand responses, and sends post-service review request SMS to generate 5-star reviews. Businesses with 4.5+ stars convert 28% more visitors.
Custom AI voice scripts for outbound campaigns: post-estimate follow-up, seasonal promotions, cold outreach. AI can contact 500+ leads per day at a fraction of a human outbound team cost.
Pre-configured GHL workflows purpose-built for your industry: proven scripts, SMS sequences, pipelines, and automations. Faster go-live with industry-tested scripts from day one.
Multi-touch reminders (24hr, 2hr, day-of SMS and voice) with automatic rebooking offers when someone cancels. Fills the cancelled slot from a waitlist automatically. Reduces no-shows 60–80%.
Extend AI to WhatsApp and Google Business Chat. WhatsApp open rate is 98% vs 20% for email. Meet customers on every platform they already use, with one unified inbox.
Each $20/mo bundle adds approximately 120 voice minutes or 1,000 SMS segments. Buying in bulk saves you money — ideal for high-volume months when you need extra capacity beyond your plan's included usage.

All rights reserved East Coast AI Solutions LLC DBA East Coast AI Solutions 2026
93 Universal Trail, Palm Coast FL 32164
Contact Us At (386) 517-1900
Email Us At [email protected]